Microsoft offers free support for Vista SP1 installs

Vista users encountering problems when they upgrade to Service Pack 1 can breathe easier because the company is giving away a free support for those installing the service pack. Normally, only Windows Vista users who bought the retail product would be eligible for free support but, for SP1 installation, even users with an original-equipment-manufacturer copy of Vista on their computer can get Microsoft's help.

But now Microsoft has decided to offer free-of-charge Tech support to anyone who is having issues installing Windows Vista SP1. Unlimited installation and compatibility support is available at no charge until March 18, 2009, according to the Microsoft Service Pack 1 support site.
There are three options available under the free support plan for U.S. users: e-mail support, which will be answered within one business day; online chat, which has a current waiting time of around 40 minutes; and call, available only for users who have a software-assurance agreement, professional contract, TechNet subscription, or MSDN subscription, or for those who come under the Microsoft Partner Program.

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